These terms are an agreement between you and [company or full name] ([legal form], SIREN [SIREN], [address]) (“Bookeh”, “we”) for the use of the Bookeh service at bookeh.app and my.bookeh.app. By creating an account you accept them. They exist in English and French with equal force.
1. What Bookeh is
Bookeh is an online service for photographers, videographers, stylists, make-up artists and event managers: client bookings, calendar, orders and clients, proofing galleries shared by link, tracking of payments and costs, and teamwork. It is designed for professional use.
2. Account
- You need an email address, a password and a confirmed phone number (via Telegram or SMS). One phone number gives one account and one demo.
- You can sign in with your password or a passkey (Face ID, Touch ID, Windows Hello). You are responsible for keeping your password and signed-in devices safe.
- You must be at least 18, or act for an organisation that can accept these terms.
3. Workspace and team
- The person who creates a workspace is its owner. The owner invites members by link, sets their roles and is responsible for what they do in the workspace.
- A team member works with bookings and clients but does not see prices, payments or finances.
- The number of people in a workspace depends on the plan.
4. Your content
- Everything you upload or enter — photos, videos, client data, orders, email texts — belongs to you or your clients.
- You allow us to store, process and display it only as needed to run the service: for example to make gallery previews, add a watermark or send the emails you send.
- We do not use your content for advertising and do not sell it.
- We process your clients’ personal data on your behalf under the Data Processing Agreement, which is part of these terms.
5. Galleries
A gallery opens through a link you send to your client. You set the password, expiry date, number of frames for retouching and the watermark. A person who opens the gallery can mark frames, leave comments and download photos if you allow it. You decide who receives the link.
6. Demo and paid plans
- A new workspace runs as a 14-day demo: up to 3 orders, 1 GB of storage, 1 person. When the demo ends, the workspace becomes read-only; your data stays.
- Plans and prices are shown on bookeh.app and in the Plan section of your workspace, in euros. A yearly plan costs the same as ten months.
- Payment is handled by [payment provider]. Card details are entered on the provider’s page; we never receive them. The price shown before payment is final for that period.
- Auto-renewal is turned on only with your separate consent in the Plan section. We email you 3 days before the charge; the charge happens one day before the period ends. You can turn it off at any time with one button; the paid period stays active until its end. After three failed charges in a row, auto-renewal turns off.
- You can change plan or the number of seats at any time; the unused part of the paid period is converted into days at the new plan’s daily price.
- If a paid period ends without renewal, the workspace becomes read-only until you pay again.
7. Right of withdrawal and refunds
If you are a consumer in the European Union, you have 14 days from payment to withdraw from a paid plan by writing to [support email]. Because you ask us to start the service immediately, we refund the amount paid minus the days already used. If the service was not provided through our fault, the corresponding amount is refunded in full. Refunds are made to the original payment method within 14 days.
8. What you must not do
- Upload content that is illegal or infringes other people’s rights, including photos you have no rights to.
- Try to access other workspaces, bypass plan limits or overload the service with automated requests.
- Use the service to send spam.
- Create several accounts to get the demo again.
If you break these rules, we may restrict access to your workspace after warning you, unless a delay would put other people or the service at risk.
9. Availability and changes
We work to keep Bookeh available but cannot guarantee it without interruption. We announce planned maintenance in advance. Features may evolve; we email you about significant changes affecting a paid plan.
10. Deleting your account
You can delete your account. If you own a workspace, its data is deleted with it, together with your phone number; only an irreversible hash of the number is kept so that the demo is not granted twice. A member of someone else’s workspace can leave it at any time.
11. Liability
Nothing in these terms limits liability that cannot be limited by law, including consumer rights. Otherwise, our liability is limited to the amount you paid for the last paid period, and we are not liable for indirect losses such as lost profit, or for actions of members you gave access to.
12. Changes to these terms
We publish the new version on bookeh.app and email you at least 30 days before it applies. If you disagree, you can delete your account; prices already paid do not change for the current period.
13. Law and disputes
These terms are governed by French law. Write to [support email] first — we answer within 14 days. A consumer may also refer the dispute free of charge to the consumer mediator: [consumer mediator], and keeps the protection of the mandatory rules of their country of residence. Otherwise, disputes go to [competent court].